FAQ'S

GENERAL FAQ’S

Are all your products vegan?
Yes! All of our eyelash, brow & nail products are vegan friendly!

Can I bring my dog to your salon?
No, unfortunately due to hygiene reasons, our rental agreement and the longevity of our custom made salon furniture, we can no longer allow dogs, cats or any other animals in our salon.

Do you sell Gift Cards? Yes! However, they are not yet available online, so please call the salon and one of our lovely staff can process one for you. Or, pop in to our salon and we can give you a good old fashion hard copy personalised one.


LASH FAQ’S

What is the difference between Classic, Hybrid & Volume Lash Extensions?
Classic Eyelash Extensions are Individual eyelash extensions that are attached to each of your individual lashes 1:1 one to one ratio, Classic Extensions give you

Hybrid Eyelash Extensions are a 50% mixture of Individual Classic Extensions and 50% mixture of Volume eyelash extensions.
Volume Eyelash Extensions are 2D to 10D handmade volume fans, these are created and attached to each of your individual natural eyelashes to give you a thicker, bolder and fuller set of lashes.

I have sensitive skin but would love lashes. Am I able to patch test before having a full set of lashes?
We highly recommend a free 5 minute Patch Test. We use all of the products that will be used and place a few lash extensions throughout your natural lashes. A Patch test needs to be conducted at least 24 hours before booking in for a full set of eyelash extensions.

How long does it take for a FULL SET of eyelash extensions?
Timing varies depending on the type of set. A Full Set of Classic Lashes takes around one hour and thirty minutes depending on how many natural lashes you have! A Full Set of Hybrid Lashes takes about one hour forty minutes, again depending on how many natural lashes you have. A Full Set of Russian Volume Lashes can take two to three hours as we hand make each individual Volume Fan that is placed on each of your natural lashes!

I went to a different salon for my lash extensions, will you infill them for me?
Unfortunately we do not infill other tech’s work due to us not being able to guarantee the quality of the lashes you have on. However, we do provide a lash removal service, which can be added to your appointment for an extra $30.




BROW FAQ’S

What is the difference between Eyebrow tint & Henna Brows?
Brow Tint
Brow tint colours the brow hairs giving the appearance of a fuller brow that lasts up to 2 weeks. Tint lightly stains your skins for a few days giving you nicely defined brows. We have a different types of tint to suit your skin tones and hair colours.
Henna Brows
Henna Tint colours the brow hairs and stains the skin in a more semi-permanent fashion, which creates a full and defined powdered in look. Lasting up to 6 weeks on the hair and up to 2 weeks on the skin, Henna is a naturally based product, with over 99% of ingredients derived from plants, which is great for those with sensitive skin and/or allergies. Henna also stimulates the hair follicle, promoting hair growth that is perfect for asymmetric, sparse, or fine brows. With a wide range of colours, we are sure to have the perfect colour for you!

Do you provide threading?
We sure do! Brows, lips and cheeks are available. Check out our booking page for further information and pricing.


NAIL FAQ’S

Do you have Shellac Polish?
Shellac is simply a well-known brand of Gel Polish. We don’t stock Shellac but we definitely have Gel Polish. The brand we use is Gelly Fit.

How long do I wait before I need an infill on my nails?
We recommend regular infills every two to three weeks. As waiting longer than this can cause your natural nails to grow out too long giving an undesirable look. We also advise to book a few appointments in advance to avoid disappointment and secure the times that suit you the most.

Do you use MMA acrylic products?
NO! Methyl methacrylate, or MMA, originated in the dental industry for making crowns and bridges. It is also used as bone cement by orthopaedic surgeons during joint replacement procedures, in some flooring products, resins, and Plexiglas. This chemical was not designed to come in contact with skin or nails. Therefore we use EMA Acrylic NOT MMA. MMA can cause irritation, redness and swelling, uncomfortable skin sensitisation (tingling or numbness), respiratory problems or eye, nose and throat irritation, fungal or bacterial infections, discolouration of the nails (yellowing), nail damage or deformities, and is harmful to expectant mothers. Unfortunately is still being imported illegally by many nail salons.

I want to book a nail appointment, but don’t know what I want. Help?
We specialise in creating the finest quality nail enhancements, it doesn’t matter if you want a basic set with just one colour polish, or if you want something super creative and out there on every nail, we have the solution. If you’re stuck on ideas, our nail tech’s pride themselves in making up masterpieces based on a colour you like, or even just letting them have free range, there is always something they are itching to create. If you’re wanting to slay and need something out to show your royal vibes, just choose the “10 FEATURE NAILS” option to give our nail techs more time. Otherwise, if you know how many feature nails you’d like there are options for that too. If you need further inspo scroll through our Insta feed, check out our nail highlights and screen shot away. Our nail techs are easily able to combine designs and each one of the girls are highly trained in the Kitten Claws Parlour Technique, meaning no matter which nail tech you get, you KNOW your nails are going to be on fleek!